API Reference

Update a ticket by ID

put
https://api.heymantle.com/v1/tickets/

Update an existing ticket by its ID. Use PUT /tickets/{id}/messages and PUT /tickets/{id}/events endpoints to bulk upsert messages and events.

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Path Params
string
required

The ticket ID

Body Params
string

The subject line of the ticket

string
enum

The status of the ticket

Allowed:
string
enum

The priority level of the ticket

Allowed:
tags
array of strings

Tags associated with the ticket

tags
string

The ID of the primary contact

string

The ID of the customer

string

The ID of the channel

string

The ID of the app

string

The ID of the assigned agent

date-time

When the ticket was last updated

date-time

When the last message was sent

boolean

Whether the ticket is read-only

string

What manages this ticket (e.g., "intercom", "zendesk")

contact
object

Contact object to upsert (if contactId not provided)

Responses

Updated 3 months ago

Language
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OAuth2
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application/json

Updated 3 months ago