API Reference

List all tickets

get
https://api.heymantle.com/v1/tickets

Get a cursor-paginated list of helpdesk tickets with optional filters.

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Query Params
string

The cursor to paginate from

integer
Defaults to 25

The number of records to retrieve

string

The field to sort by

string
enum
Defaults to desc

The direction to sort by

Allowed:
enum

Filter by ticket status. Supports array format (?status=open&status=pending), comma-separated string (?status=open,pending), or single value (?status=open)

enum

Filter by ticket priority. Supports array format (?priority=high&priority=urgent), comma-separated string (?priority=high,urgent), or single value (?priority=high)

Filter by assigned agent ID. Supports array format (?assignedToId=id1&assignedToId=id2), comma-separated string (?assignedToId=id1,id2), or single value (?assignedToId=id1)

Filter by app ID. Supports array format (?appId=id1&appId=id2), comma-separated string (?appId=id1,id2), or single value (?appId=id1)

Filter by customer ID. Supports array format (?customerId=id1&customerId=id2), comma-separated string (?customerId=id1,id2), or single value (?customerId=id1)

Filter by contact ID. Supports array format (?contactId=id1&contactId=id2), comma-separated string (?contactId=id1,id2), or single value (?contactId=id1)

Filter by channel ID. Supports array format (?channelId=id1&channelId=id2), comma-separated string (?channelId=id1,id2), or single value (?channelId=id1)

Filter by tags. Supports array format (?tags=tag1&tags=tag2), comma-separated string (?tags=tag1,tag2), or single value (?tags=tag1)

string

Search in subject, contact name/email, customer name/email

Responses

Updated 4 months ago

Language
Credentials
OAuth2
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Response
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application/json

Updated 4 months ago