Create a read-only attribution channel

Creates a read-only channel used to attribute imported tickets to their
original source. Useful when bringing historical tickets into Mantle
for unified search and reporting.

Channels created here are attribution-only:

  • Replies must happen in the original system; the send path refuses
    public replies on these channels. Internal notes, status changes,
    and assignments still work.
  • The channel cannot be configured or edited from the helpdesk UI.

Repeated calls with the same type are idempotent — the existing
channel is returned rather than a duplicate created.

To set up a fully-functional email or chat channel, use the helpdesk
settings UI instead.

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Body Params
string
enum
required

Channel type

Allowed:
string
required

Display name shown in the helpdesk UI

Responses

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OAuth2
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Response
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