API Reference

Create a ticket

post
https://api.heymantle.com/v1/tickets

Create a new ticket. Can associate multiple contacts. Use PUT /tickets/{id}/messages and PUT /tickets/{id}/events endpoints to bulk upsert messages and events.

Recent Requests
Log in to see full request history
TimeStatusUser Agent
Retrieving recent requests…
LoadingLoading…
Body Params
string
required

The subject line of the ticket

string
enum
Defaults to open

The status of the ticket

Allowed:
string
enum
Defaults to normal

The priority level of the ticket

Allowed:
tags
array of strings
Defaults to

Tags associated with the ticket

tags
string

The ID of the primary contact

contactIds
array of strings

Array of contact IDs to associate with the thread (in addition to the primary contactId)

contactIds
string

The ID of the customer

string

The ID of the channel

string

The ID of the app

string

The ID of the assigned agent

date-time

When the ticket was created

date-time

When the ticket was last updated

date-time

When the last message was sent

boolean

Whether the ticket is read-only

string

What manages this ticket (e.g., "intercom", "zendesk")

contact
object

Contact object to upsert (if contactId not provided)

Responses

Updated 3 months ago

Language
Credentials
OAuth2
LoadingLoading…
Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json

Updated 3 months ago